Privacy Policy
Last Updated: January 2025
Who We Are
Neila Beauty Store is an online beauty retailer operating in South Africa. Our website address is: https://www.neilabeautystore.com
We are committed to protecting your privacy and handling your personal information with care and transparency.
Information We Collect
Personal Information You Provide
When Creating an Account:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Password (encrypted)
When Checking Out as Guest:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
When Placing Orders:
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communication preferences
When Contacting Us:
- Name, email, phone number
- Messages and correspondence
- Return and exchange requests
How We Use Your Information
We use your personal information to:
Order Processing & Fulfillment:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Handle returns and exchanges
Customer Service:
- Respond to your inquiries and support requests
- Process warranty claims
- Resolve disputes and issues
Account Management:
- Create and manage your account
- Save your preferences and order history
- Provide personalized shopping experience
Legal & Security:
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Protect our business and customers
Marketing (With Your Consent):
- Send promotional emails about new products
- Share beauty tips and product recommendations
- Notify you of sales and special offers
Legal Basis for Processing (POPIA Compliance)
Under South Africa’s Protection of Personal Information Act (POPIA), we process your information based on:
- Contract Performance: To fulfill orders and provide services
- Legitimate Interest: For fraud prevention and business operations
- Consent: For marketing communications (you can opt-out anytime)
- Legal Obligation: To comply with tax and regulatory requirements
How We Share Your Information
We share your information only when necessary:
Service Providers:
- Shipping Companies (PAXI, Aramex, PostNet): Name, phone, address for delivery
- Payment Processors: Secure payment processing (we don’t store card details)
- Email Service Provider: For order confirmations and customer communications
- Website Hosting: Secure data storage and website functionality
Legal Requirements:
- When required by law or legal process
- To protect our rights and prevent fraud
- In connection with business transfers or mergers
We Never:
- Sell your personal information to third parties
- Share your information for their marketing purposes
- Use your information for purposes other than stated
Data Security
We implement robust security measures:
Technical Safeguards:
- SSL encryption for all data transmission
- Secure servers and databases
- Regular security updates and monitoring
- Access controls and authentication
Operational Safeguards:
- Staff training on data protection
- Limited access on need-to-know basis
- Regular security audits
- Incident response procedures
Payment Security:
- We don’t store credit card information
- EFT payments processed through secure banking systems
- PCI DSS compliant payment processing
Cookies and Tracking
Essential Cookies
- Shopping Cart: Remembers items in your cart
- User Sessions: Keeps you logged in during visits
- Security: Protects against fraud and unauthorized access
Optional Cookies (With Your Consent)
- Analytics: Google Analytics to improve website performance
- Marketing: Facebook Pixel for targeted advertising
- Preferences: Remembers your language and display settings
Managing Cookies: You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
Your Rights Under POPIA
You have the right to:
Access: Request a copy of personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal requirements)
Objection: Object to processing for marketing purposes
Data Portability: Receive your data in a portable format
Withdraw Consent: Opt-out of marketing communications anytime
To Exercise Your Rights: Contact us at privacy@neilabeautystore.co.za
Data Retention
We retain your information for:
Account Information: Until you close your account or request deletion
Order History: 7 years for tax and legal compliance
Customer Service: 3 years for quality and training purposes
Marketing Preferences: Until you unsubscribe
Website Analytics: 26 months (Google Analytics default)
International Data Transfers
Your information is primarily stored in South Africa. If we transfer data internationally, we ensure:
- Adequate protection measures
- Compliance with POPIA requirements
- Secure transmission methods
Children’s Privacy
Our services are not intended for children under 18. We don’t knowingly collect information from minors. If you believe we have collected information from a child, please contact us immediately.
Third-Party Websites
Our website may contain links to other websites. This privacy policy doesn’t apply to third-party sites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy
We may update this privacy policy to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
Notification: We’ll notify you of significant changes via email or website notice.
Complaints
If you’re not satisfied with how we handle your personal information, you can:
- Contact us directly using the details above
- Lodge a complaint with the Information Regulator of South Africa:
- Website: www.justice.gov.za/inforeg
- Email: inforeg@justice.gov.za
- Phone: 012 406 4818
This privacy policy is designed to comply with South African law, including the Protection of Personal Information Act (POPIA). By using our website, you acknowledge that you have read and understood this policy.